There is a lot of information online outlining the best ways to collect customer feedback, but a lot of this information requires hours of work to create a strategy, put this strategy in place, trial and error, fix any bugs before a company sees any worthwhile results.
Now, imagine a simple software system that can be easily integrated into an existing business strategy and will provide customer feedback for a business almost instantly… sounds like a dream, but it’s actually a reality.
At Jago, we’re a technology startup with people at our heart. Our team brings together disruptors, tech wizards and innovators with business brains, financiers and governance specialists. To put it simply, we understand the difficulty of collecting customer feedback, which is why we created a software that easily collects customer feedback without a business having to lift a finger - and it all starts with a simple question,
“How likely are you to recommend this business to a friend or colleague?”
This simple question starts a conversation with a customer at the best time possible, straight after they have interacted with a company. This means the customer feedback they provide is quality feedback, as their experience with a company is fresh in the customer’s memory. By asking the customer at the right time, a business can also resolve any issues that may have occurred and turn a negative experience into a positive experience, resulting in positive customer feedback.
Jago provides a simple software, with a simple measurement tool for a company to monitor how they are performing in comparison to their competitors. This measurement tool is known as the Net Promoter Score (NPS). Jago collects customer feedback, measures it with the NPS and presents it to a company in a non-complicated report. When companies use Jago to collect their customer feedback, they can relax knowing that the work is being completed for them and a report will be provided to them with the highest quality feedback from their customers, allowing the business to understand where they might need improvement and the areas that are excelling.
As business people, Jago wanted a tool that could connect businesses to people in a convenient way, that managed online reputations, could build customer loyalty and create amazing customer experiences. Jago is a quick, easy and affordable way to get instant feedback from your customers. No other tool on the market provides the complete solution: instant customer feedback, benchmarking and reporting, a customer loyalty program and the ability to monitor individual store performance all in one easy-to-use app. Contact Jago and book a free demo today.